SAP Customer Engagement & Commerce Suite(CEC Suite)

We’ll learn about SAP Customer Engagement & Commerce in this Sap tutorial. SAP offers solutions for customer engagement and Commerce, which we call SAP CEC. This truly delivers superior customer engagement and experience for digital users. Introduction of SAP CEC SAP CEC enables highly efficient planning to demonstrate customer journeys within the SAP CEC toolkit where it is a combination of Commerce, Order Management , Product Data Management, SAP Cloud for Customer & Hybris Marketing. The solution can be used for consumers to shop on a daily basis and businesses to replenish supplies and inventories. The integrated set of applications used in SAP CEC facilitates the seamless, one-stop-shop or Omnichannel commerce experience of sales, service & customer engagement. The use of multiple channels such as web, mobile, social, stores as part of the purchase decision is now standard, both for consumers shopping on a daily basis and for businesses replenishing supplies and inventories. As a result, business-to-consumer (B2C) and business-to-business (B2B) organizations that can not … Read more

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